Welcome to COCOJOY. This Delivery Policy outlines the terms and conditions regarding the delivery of our beverage products. By placing an order with us, you agree to the terms specified below.
Order Processing Time:
Orders are typically processed within 30minutes from the time of accept the order.
Delivery Methods:
Delivery Will be completed by Cocojoy Team.
Delivery Options:
Estimated delivery within 45 minutes within Banani.
Delivery Addresses:
It is the responsibility of the customer to provide an accurate and complete delivery address & information. Cocojoy will not be responsible for items delivered to incorrect addresses provided by the customer.
Delivery Restrictions:
Cocojoy only delivers beverages within Banani. Orders placed for delivery outside these areas will be cancelled and refunded.
Customers are responsible for checking and complying with these restrictions before placing an order.
Delivery Delays:
While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, unusual traffic situation, political unrest or other external factors may cause delays. We appreciate your understanding in such situations.
Returns Due to Non-Delivery:
If a product is returned to us due to non-delivery (e.g., incorrect address provided or receiver unavailable), the customer will be responsible.
Contact Information:
If you have any questions or concerns regarding your order or our delivery policy, please contact our customer service team at info@cocojoybd.com or +8801755523881