Privacy Policy

Effective Date: 1^st September 2024

1. Introduction Welcome to Gourmet Galaxy Limited (“we,” “our,” “us”). We are committed to protecting your personal data and ensuring your shopping experience with us is safe and secure. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website “www.cocojoybd.com”, shop with us online, or engage with our services. This Policy applies only to Gourmet Galaxy Limited’s websites and does not apply to banners, sweepstakes, and other advertisements or promotions that we may sponsor or participate in on websites owned by third parties.

This privacy policy (the “Policy”) primarily describes:

• the information that we collect through the Site, which is hosted and operated from Bangladesh;
• the use and role of cookies and similar technologies on our website; and
• the security measures we have in place to protect the information we gather.

This Policy does not govern our collection of information through any website, or by any other means, other than through the Site, or the collection of information by any parent, subsidiaries, sponsors, or affiliated companies (“Affiliated Entities”).

We encourage you to read this Policy before using our Site. By visiting the Site, you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use the Site.

BY VISITING THE SITE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE, TRANSFER AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR ANY ADDITION OR ALTERATIONS MADE IN ANY POINT OF TIME, PLEASE REFRAIN FROM VISITING THE SITE OR GIVING US ANY OF YOUR INFORMATION. IF YOU VISIT THE SITE ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

2. Information We Collect We may collect and process the following types of information about you:

2.1 Personal Identification Information

• Name
• Email address
• Phone number
• Address
• Payment information

2.2 Technical Information

• IP address
• Browser type and version
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform

2.3 Transaction Information

• Details of your transactions with us, including product purchases, order details, and payment history

2.4 Usage Information

• Information about how you use our website, products, and services

2.5 Information About Third Parties

• Information you provide about a third party (e.g., sending an email to a friend)

2. How We Use Your Information We use your information to:

• Process and fulfill your orders
• Manage your account
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send you promotional offers and newsletters (with your consent)
• Comply with legal obligations and protect our legal rights

We may also use Personal Information to keep track of your activities on our sites, improve our marketing and promotional efforts, statistically analyze website usage, improve our website features, design, and content, and refine our marketing strategies.

2. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential
• To comply with legal obligations, enforce our site policies, or protect our rights, property, or safety
• With your consent to share the information

We may also share aggregate, non-personally identifiable information about our users with advertisers, business partners, sponsors, and other third parties.

3. Legal Basis for Processing Personal Information.

We process Personal Information under the following legal bases:

• Performance of a Contract. We process your Personal Information to perform our obligations under a contract with you, such as processing your transactions and providing you with the products or services you requested.
• We process your Personal Information based on your consent, which you may withdraw at any time by contacting us (see “Contact Us” below).
• Legitimate Interests. We process your Personal Information for our legitimate interests, such as improving our services, maintaining the security of our services, and providing you with information about our products and services that may interest you.
• Legal Obligations. We process your Personal Information to comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests from government authorities.

4. Data Security We implement a variety of security measures to maintain the safety of your personal information, including:

• • Secure Socket Layer (SSL) technology to encrypt data during transmission
  • Regular security assessments and updates
  • Restricted access to personal data to authorized personnel only

However, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

5. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

 

6. Your Rights You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data

To exercise any of these rights, please contact us at “info@cocojoybd.com”.

7. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
8. Collection of Personal Information from Children Under 13 Years Old

The Site is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us (see “Contact Us” below)..

9. Important Note to Kids and Parents

Kids: If you are 18 years of age or younger, please be sure to ask your parents for permission before providing any information to us.

Parents: We recognize the unique issues raised regarding the protection of children’s privacy and comply with guidelines to protect minors and their privacy.

10. Changes to This Privacy Policy We reserve the right to change this Policy at any time. Any changes to this Policy will become effective when we post the revised Policy on the Site. Your use of the Site following these changes means that you accept the revised Policy.
11. International Transfer of Personal Information

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by visiting our Site or providing us with any Personal Information, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.

12. Links to Other Websites

The Site may contain links to third-party websites. These linked sites (including the web sites of Affiliated Entities) are not under our control, and we are not responsible for the privacy practices or the contents of any such linked sites or any link contained in a linked site. We provide such links only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site by CBL. If you provide any Personal Information through any such third-party website, your transaction will occur on such third party’s website (not the Site) and the Personal Information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

13. Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information we make available on this website is not accurate or complete. Any reliance on the material on this website is at your own risk. It is your responsibility to monitor changes to the material and the information contained on this website.

14. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gourmet Galaxy Ltd

Ranks Business Center (3rd Floor)

Ka-218/1 Pragati Sarani, Kuril Dhaka-1229

Email Address: info@cocojoybd.com

Phone Number: +88 01755 52 38 81

15. Consent By visiting our website and services, you consent to our Privacy Policy and agree to its terms.
16. Governing Law This Privacy Policy shall be governed by and construed in accordance with the laws of Bangladesh.

• • •